1. Information we collect

The information we collect depends on how you use Solona and may include:

We aim to collect only information reasonably necessary to provide, secure, maintain, and improve the Service.

• Account information: your email address, display name, account preferences, and other information you provide when creating or managing an account.
• Authentication information: information necessary to authenticate your account. Passwords are stored using secure hashing rather than in plain text.
• Viewing activity: titles and episodes you access, viewing progress, saved content, unlock history, and similar activity associated with your account.
• Coins and purchases: your Coin balance, Coin transactions, episode unlocks, subscription status, and records associated with purchases.
• User content: comments, reports, and other content you submit through the Service.
• Technical information: information such as device type, browser type, operating system, IP address, timestamps, and technical logs that may be generated when you access the Service.
• Support communications: information contained in messages, reports, or other communications you send to us.

2. Information from third parties

We may receive limited information from third-party services that help us operate Solona.

For example, payment providers may provide us with transaction status, transaction identifiers, purchased products, amounts, currency, and other information necessary to confirm and manage a purchase.

We generally do not receive or store your complete payment card number when payment information is collected directly by an authorized payment provider.

If you access Solona through a third-party authentication or platform service, we may receive information that you authorize that service to provide to us.

3. How we use your information

We may use information to:

• create, authenticate, and manage your account;
• provide access to films, episodes, and other features;
• save and synchronize viewing progress and account preferences;
• manage Coins, episode unlocks, subscriptions, rewards, and purchases;
• process and verify transaction results;
• operate comments, reporting, and other community features;
• provide customer support;
• detect and prevent fraud, abuse, unauthorized access, and security incidents;
• diagnose technical problems and maintain the reliability of the Service;
• understand how the Service is used and improve its functionality;
• enforce our Terms of Use and other policies;
• comply with applicable legal, regulatory, tax, and accounting obligations.

4. Payments and virtual Coins

Solona may offer Coins, subscriptions, and other digital products.

Online payments are handled by an authorised third-party payment provider. The provider, the payment options and the applicable terms are shown at checkout before you pay. Solona does not receive or store your full payment card details.

When you make a purchase through the website, payment information may be collected and processed directly by the payment provider identified during checkout.

The payment provider may process information necessary to:

The payment provider processes this information according to its own privacy policy and terms.

Solona may receive information such as whether a payment succeeded, the transaction identifier, amount, currency, product purchased, and other information necessary to credit Coins or activate the purchased service.

We do not use your full payment card details to operate your Solona account when those details are collected and processed directly by the payment provider.

• authorize and complete the transaction;
• prevent fraud and unauthorized payments;
• calculate or handle applicable taxes;
• provide receipts or invoices;
• process refunds or disputes;
• comply with legal and regulatory requirements.

5. How we share information

We do not sell your personal information.

We may share information with third parties when reasonably necessary to operate the Service, including:

Service providers may process information only as necessary to perform services for us and subject to their applicable contractual and legal obligations.

We may also disclose information where reasonably necessary to protect Solona, our users, rights holders, or others from fraud, abuse, security threats, or unlawful activity.

• hosting, infrastructure, database, storage, and content-delivery providers;
• payment and transaction service providers;
• email and communication service providers;
• security, fraud-prevention, and technical service providers;
• professional advisers where reasonably necessary;
• government authorities or other parties where disclosure is required by applicable law or valid legal process.

6. Cookies and similar technologies

Solona may use cookies, local storage, and similar technologies to operate and secure the Service.

These technologies may be used to:

We group them as follows:

You can change your choice at any time from "Cookie settings" in the footer of the website. Where required by applicable law, we obtain consent before using non-essential cookies or similar technologies.

• keep you signed in;
• remember preferences;
• maintain sessions;
• protect accounts and prevent abuse;
• understand basic Service usage;
• maintain functionality and performance.
• Essential — sign-in, language, security and your cookie choice itself. Always on; the Service cannot work without them.
• Analytics — anonymous usage statistics (Google Analytics) that help us understand which series people watch. These are optional and only set after you choose "Accept all" or turn on Analytics in Cookie settings.

7. Analytics and technical data

We may collect limited technical and usage information to understand the performance and reliability of Solona.

This information may include page or screen views, playback events, errors, device and browser information, approximate network information, and other technical events.

We use this information to maintain, troubleshoot, secure, and improve the Service.

If we introduce third-party analytics or similar services that materially change how personal information is processed, we may update this Privacy Policy and provide additional notice where required.

8. AI-assisted content and services

Some content available on Solona may involve artificial intelligence or other digital production tools. This does not mean that all content available through Solona is AI-generated.

The use of AI or digital production tools in entertainment content does not, by itself, require users to provide additional personal information.

If Solona introduces a feature that sends user-provided information to an external AI service, we will handle that information in accordance with this Privacy Policy and provide additional disclosure where required.

9. Data retention

We retain personal information for as long as reasonably necessary to provide the Service and fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and why it is processed.

After an account is deleted, certain information may be deleted, anonymized, or retained where reasonably necessary for:

• legal or regulatory obligations;
• tax and accounting requirements;
• payment disputes and chargebacks;
• fraud and abuse prevention;
• security investigations;
• enforcement of our agreements;
• establishment, exercise, or defense of legal claims.

10. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include encrypted communications using HTTPS/TLS, access controls, secure authentication practices, and password hashing.

However, no internet service or method of electronic storage can guarantee absolute security.

You are also responsible for protecting your account credentials and should contact us if you believe your account has been compromised.

11. Your rights and choices

Depending on where you live, applicable privacy laws may give you rights concerning your personal information.

These rights may include the ability to request:

You may also update certain account information directly through your Solona account.

You may request deletion of your account using the account deletion functionality provided by Solona or through the Account Deletion page at solona.tv/delete-account.

You may also contact us at [email protected] regarding a privacy request.

We may need to verify your identity before processing certain requests.

These rights may be subject to exceptions and limitations under applicable law.

• access to certain personal information we hold about you;
• correction of inaccurate information;
• deletion of certain personal information;
• information about how your personal information is processed;
• restriction of or objection to certain processing;
• portability of certain information where applicable.

12. Children

Solona is not intended for children under 13 or any higher minimum age required by applicable law for use of the Service without appropriate parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to Solona in violation of these requirements, please contact us at [email protected] so that we can review the situation and take appropriate action.

13. International data processing

Solona operates online and may use service providers located in different countries.

As a result, information may be processed or stored outside the country where you live.

Where required by applicable law, we take appropriate measures regarding international transfers of personal information.

14. Legal requirements and business changes

We may preserve or disclose information where reasonably necessary to comply with applicable law, legal process, regulatory requirements, or enforceable government requests.

If Solona is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, our practices, technology, or applicable legal requirements.

When we make material changes, we will update the date shown at the top of this page and provide additional notice where required.

16. Contact us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:

[email protected]

Publisher and contact

This document is published by Solona, the operator of solona.tv.

For questions about this document, account requests, privacy requests, copyright or rights complaints, billing issues, or refund requests, contact:

[email protected]

We aim to respond to support requests within 5 business days.

Effective date: September 10, 2026.

We may update this document from time to time to reflect changes to the Service, our practices, or applicable requirements. The effective date shown above indicates the most recent version.